stk11 Privacy Policy: How We Handle Your Information
stk11 collects and uses your personal information only to operate your account, process transactions through Nagad, Upay, and Bank Transfer, and keep your access secure. This policy explains exactly what we collect, why we collect it, and what choices you have — so you can make an informed decision before and after creating an account with us.
Account data handled securely
Nagad, Upay, Bank Transfer transaction records
Your rights explained clearly
Access subject to local law and eligible regions
POLICY FOUNDATION
What This Privacy Policy Covers and How It Works
When you open an account with stk11, we collect information you provide directly — your name, contact details, and the payment method you choose, whether that is Nagad, Upay, or Bank Transfer. We also collect data your device sends automatically when you connect: browser type, session timestamps, and pages visited. This information is used to verify your identity, process deposits and withdrawals, and respond to your support requests. We do not sell your personal information to third parties. We may share limited data with payment processors who handle Nagad or Upay transactions, and with service partners who help us operate the platform — but only under confidentiality agreements that restrict further use. Data is retained for as long as your account remains active and for a period afterward as required by applicable record-keeping obligations. If you close your account, we will tell you what data we continue to hold and for how long. Availability of this service depends on your local law and eligible regions. Where local regulations require additional handling steps, those steps apply to your account and will be communicated to you through your account page or our support channel.
Nagad transaction records
Upay payment data
Bank Transfer account details
Identity verification data
Session and device logs
POLICY SCOPE DEFINED
Where This Policy Applies and What It Does Not Cover
This policy applies to all information stk11 collects through your account, your activity on our platform, and your use of payment paths such as Nagad, Upay, and Bank Transfer. It does not cover services or websites that we link to but do not operate. Understanding the boundary between what falls inside and outside this policy helps you know when to look at a third party's own privacy terms.
Account Access
Every action tied to your stk11 account — login, profile edits, password changes and session history — falls inside this policy. We log these events to protect your account and resolve disputes if they arise.
Transaction Records
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer are recorded under this policy. These records are held to satisfy account management requirements and to help you track your own payment history.
Site Content
Pages you browse on stk11 are covered. Browsing data helps us present relevant information and maintain site performance. We do not use this data to build profiles for third-party advertisers.
Third-Party Services
External payment providers, game studios, and linked websites operate under their own privacy terms. Once you leave our platform or complete a transaction through a third-party processor, their policy governs — not ours.
YOUR PRACTICAL RIGHTS
Actions You Can Take Over Your Own Data
You have real, practical choices over the information stk11 holds about you. Start by checking your account settings page — it shows the profile details we have on record and lets you correct any information that has changed, such as your contact number or preferred payment method. If you believe a transaction record is inaccurate, raise it through our support channel and we will review the relevant log. You can also request a summary of the data categories we hold against your account; send that request through the contact route listed in our support section and we will respond within the window set out in our published policy. If you decide to close your account, contact support to start that process. We will confirm what data is deleted immediately and what we are required to keep for record purposes. Access to these rights may depend on your local law and eligible regions, but we process every request we receive in good faith.
Review Your Records
Open your account settings to see the profile data and payment method details we hold. The page reflects what is currently active on your account.
Correct Account Details
Update your contact information or payment preferences directly in account settings. For corrections that require identity re-verification, our support team will walk you through the steps shown on the form.
Raise a Data Question
If something in your account record does not look right, contact us through the support route below. We log every query and respond with reference to the specific data point you flag.
Request Account Closure
Submit a closure request through support. We confirm what is removed and what must be retained, so you leave with a clear picture of what data we continue to hold afterward.
PRIVACY CONTACT PATHS
How to Reach Us on Privacy Matters
If you have a question about this policy, want to correct your account data, or need to understand how a specific Nagad, Upay, or Bank Transfer transaction record is stored, use one of the contact routes below. We respond to privacy queries through the same support channels visible on our published help page — there are no separate privacy-only lines. Please include your account reference and the specific data question so we can locate the right record and respond accurately.
Account Support Portal
Log in and open the help section inside your account. Submit a data or privacy query there, and the ticket will be tied to your account reference automatically.
Live Chat
The live chat option is visible on the stk11 website when agents are available. Use it to ask about a specific record or to start a data correction request in real time.
Email Contact
Send your privacy question to the support email address published on our contact page. Include your account username and the data category your query relates to for a faster response.
DATA HANDLING STANDARDS
How stk11 Protects and Manages Your Information
We handle personal data with a straightforward principle: collect only what the account operation requires, hold it for no longer than necessary, and make it accessible to as few internal parties as the task demands. Cookies on the stk11 platform serve session management and basic analytics — they are not passed to advertising networks. Your account password is stored in hashed form; we do not hold it in readable plain text. Payment records linked to Nagad, Upay, or Bank Transfer are retained for the period needed to satisfy account-management and dispute-resolution requirements. If you want to know the retention period for a specific record type, contact support with your account reference.
Cookie Use
We use session and analytics cookies only. They keep you logged in and help us see which account pages need improvement. No cookie data is passed to external advertising platforms.
Account Security
Passwords are stored in hashed form. If we detect unusual login activity on your account, we flag it and may ask you to re-verify before allowing further access.
Data Retention
We keep account and transaction data for the period required by our record-keeping obligations. When retention is no longer required, the data is deleted or anonymised according to our internal schedule.
Who to Contact
Privacy requests go through our published support routes — account portal, live chat, or email. We do not have a separate privacy desk; the same team handles all account and data queries.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These questions cover the things we hear most often from account holders about how stk11 handles personal data, what rights you have, and how to act on them. If your question is not here, contact us through the support routes listed on this page.
What personal information does stk11 collect when I open an account?
We collect the details you enter during account creation — name, contact information and your chosen payment method, such as Nagad, Upay or Bank Transfer. We also log device and session data your browser sends automatically each time you connect.
Does stk11 share my data with third parties?
We share limited data only with payment processors handling Nagad or Upay transactions and with operational partners who help run the platform. All such parties work under confidentiality agreements. We do not sell your personal information to advertisers or unrelated businesses.
How long does stk11 keep my account and transaction records?
Records are kept while your account is active and for a further period as required by our record-keeping obligations. If you close your account, we will confirm in writing which records are deleted immediately and which must be retained.
How do I correct information that is wrong on my account?
Open your account settings page to update contact details or payment preferences directly. If a correction requires identity re-verification, contact our support team through the account portal or live chat and follow the steps they provide.
Can I request a copy of the data stk11 holds about me?
Yes. Send a request through our support email or the in-account portal, including your account username and the data categories you want to know about. We will respond with the relevant summary within the timeframe set out in this policy.
Does this policy apply if I access stk11 from Bangladesh?
This policy applies to all account holders who use the stk11 platform. However, your access to the service and the specific rights available to you depend on your local law and eligible regions. Check the terms visible in your account for region-specific details.
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