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This FAQ page covers the questions we hear most from Bangladesh — from setting up your stk11 account and connecting Nagad or Upay, to finding your transaction records and reaching our support team. Check the sections below before you contact us; most answers are right here.
We have organised this FAQ around the actual account-to-wallet path: the steps you take from first opening an account through to seeing a confirmed balance in your stk11 wallet. Each answer is written for the Bangladesh context — Nagad, Upay and Bank Transfer are the payment rails we cover in detail, because those are the routes most of you use.
These figures reflect the structural shape of the platform — the categories available, the access routes we support and the language we operate in. We do not publish invented counts or session data here. What you see below is what you can verify by opening the lobby, checking device access and reaching the support section of your account.
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When an FAQ answer does not resolve your question, the support section inside your account lists the contact routes we publish. Use the channel that matches how quickly you need a response. We do not list hours or response guarantees here because those are shown in the support section itself and can be updated there directly.
The live chat icon appears on the account dashboard once you are signed in. Open it from any page — mobile or desktop — to reach the support team. Check the support section of your account for the current operating schedule before you start a session.
The support email address is listed in the Contact section under your account settings. Use email for wallet queries that need a written record, such as a Bank Transfer that has not yet reflected in your stk11 balance. Include your account reference in the subject line.
The Help Centre inside your account organises common questions by topic — account verification, wallet connection and transaction history. Search by keyword before raising a ticket. Most Nagad and Upay connection questions are answered there with step-by-step field guidance.
Each entry in this FAQ is written against the actual account flow, not a generic template. We update answers when a payment rail changes its verification step or when the account journey is adjusted.
Every FAQ answer maps to a specific screen or step inside your stk11 account. We write what you will actually see on the field label, not a paraphrased summary. If a label changes after a platform update, the account screen is the live authority — the FAQ will follow.
Nagad, Upay and Bank Transfer each have distinct verification flows. We describe each one separately rather than blending them into a single generic answer. If your payment method is not among those three, check the wallet section of your account for currently available options.
We do not publish processing times, fee percentages or minimum amounts we cannot verify. Where a limit or fee applies, your account page shows the current value at the moment of the transaction. This FAQ points you to that screen rather than repeating a number that may become outdated.
Each FAQ answer that involves an unresolved account state — a pending deposit, an unverified wallet or a locked field — ends with a clear escalation step: which support channel to use and what reference to include. You are never left at a dead end with a vague suggestion.
Not every answer belongs in a static FAQ. Some details — current limits, live verification status, transaction timestamps — only exist in your account in real time. This comparison helps you decide where to look first so you do not spend time reading static text when the live answer is one tap away on your mobile.
If your question is about how a step works — how to link Nagad, what the Bank Transfer reference field is for, where transaction history sits — the FAQ answer covers the process. These steps do not change with every session.
Current balance, pending transaction status, wallet verification state and active limits are all live data. Your account dashboard refreshes this in real time; the FAQ cannot replicate that. Open your account for anything with a timestamp or a current numeric value.
The Help Centre inside your account goes deeper than this FAQ on specific field instructions — for example, the exact format of a Nagad number or the reference code format for a Bank Transfer. Search the Help Centre before raising a support ticket.
If a deposit via Upay has been sent but your wallet balance has not updated after checking both the FAQ and your transaction screen, that is the right moment to contact support. Include your account reference and the approximate transaction time in your message.
Once your wallet is funded, the lobby groups available content into categories you can browse without a sub-menu. Slots from studios including PG Soft, CQ9 and Pragmatic Play sit in one rail. Live tables — including Baccarat Acehigh and Roulette Speedway — sit in another. Cricket TargetBets and the sportsbook sit under the sports tab.
The slot rail surfaces titles from CQ9, PG Soft, Spadegaming, Microgaming, Pragmatic Play and Bigtime Gaming. You can filter by studio using the row of studio labels at the top of the rail. Slot Tornado and other headline titles appear near the front of the default sort.
Baccarat Acehigh and Roulette Speedway are inside the live table section, accessible from the main navigation bar. The section loads on mobile the same way it does on desktop — no separate download needed. Table availability is shown by a green indicator on each card.
Cricket TargetBets and the wider sportsbook — including Football SuperGoal and Crash WinBurst — sit under the sports tab. This is where BPL and international cricket markets are listed when available. Category availability depends on your region and local eligibility.
Your transaction history is accessible from the account icon in the top navigation. It shows deposit entries, wallet transfers and game round records in chronological order. Filter by date or payment method — Nagad, Upay or Bank Transfer — to isolate the entry you need.
The questions below come directly from support interactions and account help queries. Each answer is written against the actual flow — not a general template. If your specific situation is not covered, the Help Centre inside your account has a searchable index of more detailed field-level answers.
Open the wallet section of your account and select Nagad from the payment options listed. Enter your Nagad-registered mobile number in the field shown. Follow the verification step displayed on screen — the exact format required is shown next to the input field. Once verified, Nagad appears as an active deposit option on your wallet dashboard.
Check your transaction history first — the entry should show a status of pending or confirmed. If it shows confirmed but your balance has not updated, refresh the account page on your mobile browser. If it still shows pending after a reasonable wait, contact support via live chat and include your account reference and the Upay transaction reference in your message.
Your account page generates a unique reference code when you select Bank Transfer as your deposit method. Copy that reference exactly into the transfer description field at your bank. Using a different reference or leaving it blank can delay the matching process.
Select the account icon in the top navigation bar, then choose Transaction History from the menu. You can filter by date range and by payment method — Nagad, Upay or Bank Transfer — to find a specific entry. Game round records are also listed here alongside deposit and withdrawal entries, each with a status indicator.
Yes. The platform runs in your mobile browser — no download is needed. Open your browser, go to stk11 and log in as normal. The layout adjusts to your screen size automatically. The wallet, transaction history and full lobby — including live tables and the sports tab — are all accessible from the mobile browser view.
A pending verification usually means a document or field has not been confirmed on our side yet. Check the verification section of your account for any outstanding steps or prompts.